Shipping & FAQ

"How long will my order take to arrive?"

Orders are processed and prepared to be shipped within 2-3 business days. Delivery times may generally take 10-15 business days (5-8 days for Nanotium Skincare Products) after shipping your order worldwide unless it is specified in the product description. Shipping times may also be found in the product description on all products as well as shipping times sometimes vary depending on the item in particular.

"How does shipping work?"

Shoppenia works with approved top-level suppliers in order to provide you with the best prices and the mostly satisfying innovative products. Your orders are shipped from different warehouses depending on the specific suppliers (Europe for Nanotium Skincare Products). Our shipping methods are selected based on the requirements of each product to provide our valuable customers with the highest satisfaction (eg. DHL Express for Nanotium Skincare Products).

If you buy different items it is possible that you will receive more than one package. We provide tracking numbers with every order as well.

24/7 e-mail support is conveniently offered to you, We are always only one e-mail away and offer very fast response times. Please contact us if you need assistance. We are always here to provide the best service for you..

Customers might be charged additional duties and import taxes when they receive their shipments depending on their country's laws.

"How can I return an item?"

Refer to our Return Policy if you need further assistance, please send us an email at info@shoppenia.com.

"How long will it take for you to reply to my message?"

We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-5 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee the best applicable customer support!